How to Open Account and Deposit in BitMart

How to Open Account and Deposit in BitMart


How to Open a Trading Account in BitMart


How to Open a BitMart Account [PC]

 

Open a BitMart Account with Email Address

Step 1: Visit https://www.bitmart.com and click [Get Started]

How to Open Account and Deposit in BitMart

Step 2: you can either open an account by Email or Mobile. Here we take opening by Email as an example. Click [Email]

How to Open Account and Deposit in BitMart

Step 3: Enter [your Email address] and set [a login password]

How to Open Account and Deposit in BitMart

Step 4: If you are invited by others, click [Add invitation code] and enter [your referral code]. If not, just skip this section.

How to Open Account and Deposit in BitMartHow to Open Account and Deposit in BitMart


Step 5: Check [User Agreement and Private Policy]

How to Open Account and Deposit in BitMart

Step 6: Click [Register]. Then you will see the Email Verification page.

How to Open Account and Deposit in BitMart

Step 7: Check your registered email, and enter the six-digit [Email Verification code], and click [Submit]

How to Open Account and Deposit in BitMart

Congrats, you are all set! Now you can access BitMart and start trading your favorite cryptos!

How to Open Account and Deposit in BitMart

To better secure the security of your account and assets, we require our users to complete two-factor authentication as soon as possible.

Open a BitMart Account with Phone Number

Step 1: Visit https://www.bitmart.com and click [Get Started]

How to Open Account and Deposit in BitMart


Step 2: you can either open an account by Email or Phone. Here we take opening by Phone as an example. Click [Phone]
How to Open Account and Deposit in BitMart


Step 3: Enter [your country code], [your Phone number] and set [a login password]
How to Open Account and Deposit in BitMart

Step 4: If you are invited by others, click [Add invitation code] and enter [your referral code]. If not, just skip this section.
How to Open Account and Deposit in BitMart

How to Open Account and Deposit in BitMart

Step 5: Check [User Agreement and Private Policy]
How to Open Account and Deposit in BitMartStep 6: Click [Register]. Then you will see the Phone Verification page.
How to Open Account and Deposit in BitMart

Step7: Check your phone, and enter the six-digit [Phone Verification code], and click [Submit]
How to Open Account and Deposit in BitMart

Congrats,
 you are all set! Now you can access BitMart and start trading your favorite cryptos!

How to Open Account and Deposit in BitMart

To better secure the security of your account and assets, we require our users to complete two-factor authentication as soon as possible.
 

How to Open a BitMart Account [Mobile]

 

Open a BitMart Account via BitMart App

Step 1: Open the BitMart App [BitMart App IOS] or [BitMart App Android] you downloaded, click [the upper-left icon]

How to Open Account and Deposit in BitMart


Step 2: Click [Login]

How to Open Account and Deposit in BitMart



Step 3: Click [Sign Up]

How to Open Account and Deposit in BitMart


Step 4: You can either open an account by Email or Mobile. Here we take opening by Email as an example. Click [Email]

How to Open Account and Deposit in BitMart


Step 5: Enter [your Email address] and set [a login password]

How to Open Account and Deposit in BitMart


Step 6: If you are invited by others, click [Add invitation code] and enter [your referral code]. If not, just skip this section.

How to Open Account and Deposit in BitMart


Step 7: Check [User Agreement and Private Policy]

How to Open Account and Deposit in BitMart


Step 8: Click [Sign Up]. Then you will see the Email Verification page

How to Open Account and Deposit in BitMart


Step 9: Check your registered email, and enter the six-digit [Email Verification code], and click [Submit]

Congrats, you are all set! Now you can access BitMart and start trading your favorite cryptos!

To better secure your tradings at BitMart, we require our users to complete two-factor authentication once.
 

Open a BitMart Account via Mobile Web (H5)

Step 1: Open bitmart.com on your phone, click [Get Started]

How to Open Account and Deposit in BitMart


Step 2: you can either open by Email or Mobile. Here we take opening by Email as an example. Click [Email]

How to Open Account and Deposit in BitMart


Step 3: Enter [your Email address} and set [a login password]

How to Open Account and Deposit in BitMart



Step 4: If you are invited by others, click [Add invitation code] and enter [your referral code]. If not, just skip this section.

How to Open Account and Deposit in BitMart
How to Open Account and Deposit in BitMart


Step 5: Check [User Agreement and Private Policy]

How to Open Account and Deposit in BitMart

Step 6: Click [Register]. Then you will see the Email Verification page.

How to Open Account and Deposit in BitMart

Step 7: Check your registered email, and enter the six-digit [Email Verification code], and click [Submit]
How to Open Account and Deposit in BitMart

Congrats, you are all set! Now you can access BitMart and start trading your favorite cryptos!

To better secure your tradings at BitMart, we require our users to complete two-factor authentication once.
 

Download BitMart App

Download BitMart App iOS

1. Sign in with your Apple ID, open App Store, Select the search icon in the bottom right corner; or Click on this link then opened it on your phone: https://www.bitmart.com/mobile/download/inner
How to Open Account and Deposit in BitMart

2. Enter “BitMart” in the search bar and press search.
How to Open Account and Deposit in BitMart

3. Press [GET] to download it.
How to Open Account and Deposit in BitMart

4. After the installation, return to the homepage and open your Bitmart App to get started.
 

Download BitMart App Android

1. Open Play Store, enter “BitMart” in the search bar and press search; Or Click on this link then opened it on your phone: https://www.bitmart.com/mobile/download/inner
How to Open Account and Deposit in BitMart

2. Click Install to download it;
How to Open Account and Deposit in BitMart

3. Return to your home screen and open your Bitmart App to get started.
 

Frequently Asked Questions (FAQ) about Opening An Account

Unbind or Reset My Google 2FA

If you accidentally lost access to your email, phone, or Google Authenticator, please follow the instructions below to reset your Google 2FA.

You need to submit support ticket to unbind or reset your Google 2FA. To start, make sure you have the following documents and information with you:

1. The phone number or email address you use to register on BitMart.

2. Front and back images of your ID Card. (Images and ID number must be legible.)

3. A photo of you holding the front of your ID Card, and a note clarifying your support request. (Selfie not acceptable. Photo, ID number, and the note must be legible.)

  • Date and an explanation of your request MUST be included in the note, please see the example below:
  • 20190601 (yyyy/mm/dd), requesting to unbind Google 2FA in my BitMart account

4. Information about the token name with the most assets in your BitMart account OR any deposit and withdrawal records. You MUST provide at least one information. We highly recommend that you provide as much information as possible so that we can process your request faster.

5. A valid phone number or email address so that our customer support can contact you if needed.

Submit all your documents and information via the Support Center: https://support.bmx.fund/hc/en-us/requests/new

Please Note:

If you did not complete the Identity Authentication (KYC) for your BitMart account and you have a total balance greater than 0.1 BTC, you MUST provide the information mentioned in #3 above. If you failed to provide any required information, we will reject your request for unbinding or resetting your Google 2FA.
 

Download Google Authenticator app

Android

To use Google Authenticator on your Android device, it must be running Android version 2.1 or later.

  1. On your Android phone or tablet, visit Google Play.
  2. Search for Google Authenticator.
  3. Download and install the application.
iPhone iPad

To use Google Authenticator on your iPhone, iPod Touch, or iPad, you must have the latest operating system for your device. In addition, in order to set up the app on your iPhone using a QR code, you must have a 3G model or later.

  1. On your iPhone or iPad, visit the App Store.
  2. Search for Google Authenticator.
  3. Download and install the application.
 

Setting up Google Authenticator app

Android
  1. On your Android phone or tablet, open the Google Authenticator application.
  2. If this is the first time youve used Authenticator, tap Begin. To add a new account, in the bottom right, choose Add.
  3. To link your mobile device to your account:
    • Using QR code: Select Scan a barcode. If the Authenticator app cannot locate a barcode scanner app on your mobile device, you might be prompted to download and install one. If you want to install a barcode scanner app so you can complete the setup process, select Install, then go through the installation process. Once the app is installed, reopen Google Authenticator, then point your camera at the QR code on your computer screen.
    • Using secret key: Select Enter a provided key, then enter the email address of your BitMart Account in the "Enter account name" box. Next, enter the secret key on your computer screen under Enter code. Make sure youve chosen to make the key Time based, then select Add.
  4. To test that the application is working, enter the verification code on your mobile device into the box on your computer under Enter code, then click Verify.
  5. If your code is correct, you will see a confirmation message. Click Done to continue the setup process. If your code is incorrect, try generating a new verification code on your mobile device, then entering it on your computer. If you’re still having trouble, you might want to verify that the time on your device is correct or read about common issues.
 
iPhone iPad
  1. On your iPhone or iPad, open the Google Authenticator application.
  2. If this is the first time youve used Authenticator, tap Begin setup. To add a new account, in the bottom right, tap Add .
  3. To link your mobile device to your account:
    • Using Barcode: Tap "Scan Barcode" and then point your camera at the QR code on your computer screen.
    • Using Manual Entry: Tap "Manual Entry" and enter the email address of your BitMart Account. Then, enter the secret key on your computer screen into the box under "Key". Next, turn on Time Based and tap Done. 
  4. If your code is correct, you will see a confirmation message. Click Done to confirm. If your code is incorrect, try generating a new verification code on your mobile device, then entering it on your computer. If you’re still having trouble, you might want to verify that the time on your device is correct or read about common issues.


 

How to Deposit Crypto to BitMart


How to Deposit Digital Assets to BitMart by transfering funds from other platforms

 

Transfer funds from other platforms [PC]

You can deposit digital assets from external platforms or wallets to BitMart via a deposit address on the platform. How to find a deposit address on BitMart?

1. Visit BitMart.com, then Sign in to your BitMart Account
How to Open Account and Deposit in BitMart


2. Hover over your account on the top right of the homepage, and you will see a dropdown menu. Click [Assets]
How to Open Account and Deposit in BitMart

3. Under [the Spot] section, enter the coin you want to deposit or choose the coin from the dropdown bar at the search bar, then click [search]
How to Open Account and Deposit in BitMart

Take BTC as an example:
How to Open Account and Deposit in BitMart

4. Click [deposit]
How to Open Account and Deposit in BitMart

5. Choose your source of fund, then click [submit]
How to Open Account and Deposit in BitMart

6. Click [Copy] to copy the deposit address and paste it into the withdrawal address field on the external platform or wallet. You can also scan the QR Code to deposit.

How to Open Account and Deposit in BitMart

Note: Each coin has its own deposit address, so please read deposit tips carefully.
 

Transfer funds from other platforms [APP]

1. Open BitMart App on your phone, then Sign in to your BitMart Account.

How to Open Account and Deposit in BitMart

How to Open Account and Deposit in BitMart

2. Click [Assets]

How to Open Account and Deposit in BitMart



3. Click [Deposit]

How to Open Account and Deposit in BitMart


4. Enter the coin you want to deposit at the search bar, then click [search]

How to Open Account and Deposit in BitMart

Take BTC as an example:

How to Open Account and Deposit in BitMart

4. Click [Copy] to copy the deposit address and paste it into the withdrawal address field on the external platform or wallet. You can also scan the QR Code to deposit.

How to Open Account and Deposit in BitMart
 

Note: Each coin has its own deposit address, so please read deposit tips carefully.
 

How to Deposit Digital Assets to BitMart by Buying Crypto by Credit/Debit Card and PayPal

If you don’t own any cryptocurrency in other exchanges and want to initiate your first trading at BitMart, follow the step-by-step guide below;
 

Buy Crypto by Credit/Debit Card and PayPal [PC]

Step 1: Visit BitMart.comSign in to your BitMart Account, then click [Buy Sell] on the homepage.

How to Open Account and Deposit in BitMart


Step 2:  Under [Buy Sell] section:

  1. Click [Buy]

  2. Choose the token you want to buy

  3. Choose the fiat

  4. Enter the amount you want to buy with fiat

  5. Click [Buy]

How to Open Account and Deposit in BitMart


Step 3: Choose from the system-recommended best offer or other offers and finish your payment.

How to Open Account and Deposit in BitMart

Tips:

  1. Buy crypto using MoonPay with only 3.5% fees. Click here to learn how to buy coins with MoonPay.
  2. Buy crypto using Simplex. Click here to learn how to buy coins with Simplex.


 

Buy Crypto by Credit/Debit Card and PayPal [APP]

Step 1: Open BitMart App on your phone, then Login to your BitMart Account.

How to Open Account and Deposit in BitMart

How to Open Account and Deposit in BitMart

Step 2: Click [Buy Sell Crypto].

How to Open Account and Deposit in BitMart   

Step 3: Under [Buy Sell] section:

  1. Click [Buy]

  2. Choose the token you want to buy

  3. Choose the fiat

  4. Enter the amount you want to buy with fiat

  5. Click [Buy]

How to Open Account and Deposit in BitMart


Step 4: Choose from the system-recommended best offer or other offers and finish your payment.


How to Open Account and Deposit in BitMart
 

Tips:

  1. Buy crypto using MoonPay with only 3.5% fees. Click here to learn how to buy coins with MoonPay.
  2. Buy crypto using Simplex. Click here to learn how to buy coins with Simplex.

How to Check My Funds

Check My Funds [PC]

1. Click [Assets] at the dropdown menu under your account on the top right of the homepage.

How to Open Account and Deposit in BitMart

2. Under [the Spot] section, enter the coin you want to deposit or choose the coin from the dropdown bar at the search bar, then click [search]
Now you are on the assets page, you can see three sections, which are “Spot”, “Futures”, and “Buy Sell”.

  • Spot: All the assets listed on BitMart Spot can be found here. You can check detailed information including “total amount” and “available amount” of a specific token. You can also click on the “Deposit”, “Withdraw”, or “Trade” buttons to initiate a deposit, withdrawal, or trading of a selected token.

  • Futures: You can check your USDT assets available for trading on BitMart Futures.

  • Buy Sell: All the assets available on BitMart Fiat Channels can be found here. You can check detailed information including “total amount” and “available amount” of a specific token. You can also click on the “Buy”, or “Sell” buttons to buy or sell a selected token. Click “Transfer” to transfer a specific token from “Buy Sell” to “Spot”.
     

Take BTC as an example:
How to Open Account and Deposit in BitMart

Check My Funds [APP]

1. Open your BitMart App on your Phone, sign in to your BitMart Account; Click [Assets] at the bottom of the right corner;

How to Open Account and Deposit in BitMart

2. Now you are on the assets page, you can see three sections, which are “Spot”, “Futures”, and “Buy Sell”:

  • Spot: All the assets listed on BitMart Spot can be found here. You can check detailed information including “total amount” and “available amount” of a specific token. You can also click on the “Deposit”, “Withdraw”, or “Trade” buttons to initiate a deposit, withdrawal, or trading of a selected token.

  • Futures: You can check your USDT assets available for trading on BitMart Futures.

  • Buy Sell: All the assets available on BitMart Fiat Channels can be found here. You can check detailed information including “total amount” and “available amount” of a specific token. You can also click on the “Buy”, or “Sell” buttons to buy or sell a selected token. Click “Transfer” to transfer a specific token from “Buy Sell” to “Spot”.

  1. Under [the Spot] section, Enter the coin you want to check at the search bar;

  2. Click [search];

  3. Choose the coin you want to check in the list below;

How to Open Account and Deposit in BitMart
 

Take BTC as an example:

How to Open Account and Deposit in BitMart

3. All the assets listed on BitMart Spot can be found here. You can check detailed information including “total amount” and “available amount” of a specific token.

How to Open Account and Deposit in BitMart

Frequently Asked Questions (FAQ) about Deposit:

Sent coins to a wrong address

Unfortunately, BitMart wont receive any digital assets if you sent your coins to a wrong address. Also, BitMart does not know who owns these addresses and cannot help to recover these coins.

We recommend you to find out who the address belongs to. Contact with the owner if possible and negotiate to get your coins back.
 

Deposited wrong coins

If you sent wrong coins to your BitMart coin address:

  1. BitMart generally does not offer a token/coin recovery service.

  2. If you have suffered a significant loss as a result of incorrectly deposited tokens/coins, BitMart may, solely at our discretion, assist you in recovering your tokens/coins. This process is extremely complicated and may result in significant cost, time and risk.

  3. If you wish to request BitMart to recover your coins, please provide: your BitMart account email, coin name, address, amount, txid(Critical), transaction screenshot. BitMart team will judge whether or not retrieve wrong coins.

  4. If it was possible to recover your coins, we may need to install or upgrade the wallet software, export/ import private keys etc. These operations can only be conducted by authorized staff under carefully security audit. Please be patient as it may cost over two weeks to retrieve wrong coins.

Forgot to write Memo/Wrote a wrong Memo

When depositing a specified kind of coins (e.g., EOS, XLM, BNB, etc.) to BitMart, you must write a memo together with your deposit address. Adding a memo will help prove that the digital assets you are going to transfer, belong to you. Otherwise, your deposit will fail.

If you forgot to add your memo or you wrote a wrong memo, please contact customer service immediately with the following information:

  1. Your BitMart account (Phone number (without country code) /Email address used for log in)

  2. The TXID of your deposit (which failed due to the missing of the memo)

  3. Please provide a screenshot of the transaction where your deposit has not arrived. This screenshot is the withdrawal record of the platform that initiated the withdrawal (the txid of the deposit must be clearly visible in the screenshot).

  4. Initiate a new deposit (any amount) to BitMart with correct deposit address and memo. And provide a screenshot and hash (TXID) for this transaction. 

Note: the new deposit must from the same address as the one you used to deposit without a memo. Only in this way can prove that the failed deposit was initiated by you.

Submit a support ticket: https://support.bmx.fund/hc/en-us/requests/new.

After providing all the information above, please wait patiently. Our tech team will check the information and start to solve the problem for you.

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